Terms & Conditions
We are open all week time from 8:00am to 8:00pm Europe Standard Time. Our Internet Web site is open 24 hours a day; unfortunately we cannot staff our Internet department 24 hours a day. All Internet orders are processed and filled in the order they are received during our normal business hours. We respond to all email messages during normal business hours in the order that they are received.
Being a member of the Internet community shouldn't mean that you lose your rights to privacy. It is our policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make he following promises:
- We will never sell, lease, or otherwise give any of the information about any of our customers to anyone. Ever.
- We may very rarely take advantage of our customer database to provide current customers with product information about automotive performance products in which we feel they will be interested. We will immediately honor any request that this service be discontinued.
- We will never keep any customer information on our networked servers. Customer information is kept on non-networked machines.
- We will not accept or relay any unsolicitied commercial email (spam) from any third party to our customers. Any spam received by us is reported to the abuse authority for the particular domain and if the spam persists, the offending mail server is banned from sending additional email to us.
The Internet Community deserved to have a performance automotive source with low prices and available at any time. Our goal is to provide our customers with high quality performance products at a lower cost than anyone.
Could there be cases where B&J is simply not able to provide the best pricing? Sure, whether that be for reasons of sales volume, shipping weight/distance, or whatever, your best source may be somewhere else.
METHODS OF PAYMENT:
We accept all forms of payment depending on orders volume:
- BANK WIRE TRANSFER
- IRREVOCABLE LETTER OF CREDIT
- CHECKS ON CASH AGAINST DOCUMENTS:This option is available only to regular customers
METHODS OF SHIPPING:
All orders could be shipped at the lowest cost from Romania Europe or Dubai UAE. Express couriers will only deliver packages to a physical address and will not deliver to any kind of PO BOX address. B&J is not responsible for incorrect addresses provided.
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately. All claims for damaged merchandise must be made with the shipping carrier and not B&J.
If we ship you a package in error, please contact us within 96 hours of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping. If the order you received was placed incorrectly and you wish to return the parts to B&J, contact us for an approval. Any package that is returned for any reason without our prior approval will be refused. Return freight is non-refundable for improperly placed orders. Please make sure you are ordering the proper parts that fit your application. If the description provided about the products is unclear, please contact us before placing your order.
CANCELLATION OF ORDER: (order which has not shipped yet)
If a customer wishes to cancel an order (provided it is not a special order or custom order product), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund fee will apply.
RETURNING OF ORDER: (order which has shipped)
No returns will be accepted without B&J’s prior approval. B&J reserves the right to have the customer ship their warranty claim directly to the manufacturer. The approval does not imply a replacement or refund of any kind, but only that we will inspect the product based on the claims you have made. No returns are accepted on used, installed, non-stocking, or special order parts other than a warranty (if any) claim for a manufacturer defect. Shipping charges on all returned products are non-refundable. It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for you application prior to the installation of the parts. Original shipping, handling, customs or duty fees are non-refundable.
A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all approved returns. Customers must be aware and fully understand that they may be subject to inbound and outbound freight charges to handle and process their warranty claim. These freight charges are billed to B&J by the manufacturer and will be passed on at that cost to the customer.
All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. B&J cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever.
It is the sole responsibility of the customer to contact B&J within 30 days of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 30 days hours of the delivery date. No exceptions will be made.
All merchandise distributed by B&J is subject to the manufacturers' warranties only (if any). B&J makes every effort to carry only the highest quality products. Some special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not B&J to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated products can take upwards of 4 to 12 weeks or more to be processed by the manufacturer.
LEGALITY OF PRODUCTS SOLD:
B&J does not guarantee the legality of any products we sell. Some parts sold by B&J may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with state laws, and manufacturers before ordering any products from B&J.
INSTALLATION OF PRODUCTS:
B&J strongly recommends that a trained professional install all parts. Improper installation of any part may void the warranty (if any) and cause injury or death.
RIGHT OF SERVICE:
B&J reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest on B&J as a company and its customer base as a whole.